LeoVegas is as passionate about live casino as we are! Founded in Sweden in 2012, this operator was created with the desire to be no.1 in mobile gaming and offer players the greatest gaming experience. Their selection of table games is coupled with a multi-provider approach, industry-firsts and exclusive features. They claim to be the King of Mobile Casino, so let’s find out how their product, support, payment methods and more stack up in our LeoVegas review.
LeoVegas Live Casino is miles ahead of any one of its competitors and that’s no exaggeration. Launched in May 2016, this operator created its own dedicated area for live casino on site as well as its bespoke Chambre Séparée to rave reviews. One of few operators that adopt a multi-provider approach, the company currently hosts an array of live table games from Evolution Gaming, NetEnt Live and Extreme Live Gaming, to name a few.
Players can benefit from 100% up to £250 on their first deposit and 20 free spins in the LeoVegas live casino welcome offer. It may be used on any live game and comes with a 70x wagering requirement. Their latest live casino bonus including cash drops, deposit bonuses and free spins can be found on LeoVegas promotions page. It’s their long-running campaigns which feature leaderboards, draws, cash prizes and all-expenses paid trips that are truly eye-catching.
LeoVegas VIP players are given all the extras they deserve. Their VIP Team rewards loyal users by means of a tailored programme that includes regular promotions and special bonuses Frequent and high-depositing players may be invited to VIP only events including concerts, trips to exclusive land-based casinos and grand holidays. There’s even a specific VIP area in their Chambre Séparée!
A candescent orange screen and branded Leo logo welcome you to LeoVegas.com but these are soon replaced with a view of their latest promotions and all the big-name casino games. Its categories of real casino tables sit separately in the navigation bar at top on any device. From there, you can access live roulette, blackjack, and much more in an instant. Similarly, the entire site is well laid-out with intuitive menus and easy-to-find pages. Our only gripe is that the accessing the menu and search bar is not entirely instinctual on mobile.
LeoVegas Casino’s performance capabilities strike us as being very customer-driven. With a mobile-first approach and innovation on the cards, their site is fully-responsive and one of the fastest available. It’s also accessible through its own tailored Android and iOS apps. Its pioneering in-game deposits feature set the standard and can only be rivalled by the improvements made to LeoVegas mobile live casino. In May 2017 enhancements including a view of seat availability and recent roulette numbers, table information as well as their Blackjack Collections section were introduced. A discrete navigation bar which appears at the bottom of the page on mobile was also implemented. We’re sure that further development is on the way, hopefully with more attention given to its desktop product.
There are numerous payment methods available to LeoVegas UK players. These include Neteller, MasterCard, Visa, Skrill (Moneybookers), Paysafecard, PayPal and online bank transfer. A minimum £10 deposit can be easily made via the deposit tab and funds should become available instantly. Their withdrawal page is also equally straight-forward to use. The minimum withdrawal amount is £20 and there is no maximum amount per se. Such requests are typically processed within 12 to 24 hours.
LeoVegas customer support is available 24/7 through instant chat, phone (UK Free Phone: 0808 169 9799, Irish Free Phone: 1800 938655) and email (email@example.com). Our experience with agents was fairly good. Any queries we had were handled promptly and to a more than satisfactory level. The only downfall is that they seem to have overly-complex procedures in place which delayed the resolution on some enquiries we had.
LeoVegas Gaming currently holds licences with the Malta Gaming Authority, the UK Gambling Commission and the Revenue Commissioners in Ireland. In part, these organisations monitor the fairness of all games, customer terms and so on. The site is protected through a 2048-bit SSL certificate from Digicert. We were truly impressed by the availability of this information and the importance they give to online security.
LeoVegas Group regards responsible gaming highly and the recently launched LeoSafePlay is a testament to that. This portal serves as a hub of information on recognising and controlling problem gambling. On LeoVegas.com, players are able to set account, time and monetary limits as they see fit. They’re also able to take a self-assessment test and pause their account. The responsible gaming page includes links to charitable organisations and tools which allows users to block gambling sites on their devices.
In one word: impressed. LeoVegas Live Casino is unlike anything else we’ve seen. The sheer scale of their offering caught our eye but it’s the standard of service and support that kept us playing. With numerous providers to choose from, you can experience the best land-based and studio casinos in seconds. Innovative functionality and their splendid Chambre Séparée make them truly unique. So long as this operator continues to develop its live casino product with the player in mind, we’re sure they’ll stand out for many years to come.