Royal Panda Review

Overall score: 4.5
Games selection
Bonuses and offers
Support and payments

About Royal Panda

Founded in 2014, Royal Panda is the brainchild of two Dutch entrepreneurs with over 10 years of experience in online casino. The company offers live tables, slots and sports to many European countries from its operations based in Malta. This young cub was acquired by LeoVegas in October 2017 and promises a ‘royal good time’ to all who enter. Find out how they do this in our Royal Panda review.

PROS AND CONS

Vast selection of live casino tables by Evolution Gaming
No choice in game provider
Bespoke Royal Panda games
iOS and Android apps are not available
In-game deposits feature
Customer support is not available 24/7
Loyal Panda programme for VIP players
Live casino specific promotions available

PRODUCT OFFERING

Adopting a single provider approach, Royal Panda live casino includes gold standard tables from Evolution Gaming. Blackjack, roulette and other games sit in a separate section on site for quick access. Featuring favourites such as Immersive Roulette, Blackjack Party and Baccarat Squeeze, they’ve laid out fantastic felt at your fingertips. However, the jewel in their crown is the collection of dedicated tables that are played in a deep red room with an occasional appearance from the mascot himself.

Royal Panda CASINO BONUSES

Upon sign-up, the friendly bear gives new UK players a 100% match up to £100 Royal Panda welcome bonus. This free money isn’t tailored to live casino games and comes with a 10% wagering requirement. Aside from this friendly introduction, their promotions page is filled with frequent offers, like their Lucky 21 one, where £210 in bonus is up for grabs.

VIP Players

Rewards are rolled out for Royal Panda VIP players through its multi-level Loyal Panda Programme. Through real money wagers, users are able to progress over four levels - bronze, silver, gold and diamond - and accumulate points. For example, play live roulette with a £25 wager and you’ll earn one point. Once you’ve collected enough, these can be used to redeem prizes including bonus money all the way to tickets to Las Vegas. The Rolex Submariner is our personal favourite!

USER EXPERIENCE

APPEARANCE & DESIGN

RoyalPanda.com features an old-school design but the shades of deep black and red manage to make it pop. The standard navigational menus appear across the top but it’s especially nice to see the list of the day’s winners to the right of the display on desktop. Overall site itself can appear slightly cluttered but the search function and category filters make things easier on the eyes.

TECHNOLOGY & FUNCTIONALITY

This operator offers equally good functionality on both desktop and mobile. Although no Royal Panda mobile apps exist, the site is fully-responsive and accessible no matter your screen size, either through your browser or by scanning the QR code on their mobile casino page. The explore button makes it especially simple to navigate different areas of the PC site. This function is available on smartphone too however it’s less intuitive as it appears to the bottom right, behind the menu bar, rather than at the top left. Over time, we realised that this makes everything much faster, as all controls are at your fingertips.

DEPOSITS & WITHDRAWALS

With convenience in mind, numerous payment methods are available to Royal Panda UK players. These include VISA, MasterCard, Skrill, Neteller, Paysafe, AstroPay, DineroMail and Trustly, among many more. These options as well as their transaction time, minimum (£10) and maximum amounts (varying between £10,000 and £100,000), including any fees, are listed on their payments methods page. Both the deposit and withdrawal tabs are simple to use, with five steps to breakdown the process. Deposits are typically added instantly whereas withdrawals may take up to 24 hours to be processed, with the standard 1-5 working days to reach the player.

CUSTOMER SUPPORT

Royal Panda customer support is available daily, between 09.00am - 00.30am CET, through chat, phone (+44(0) 203 808 3530) and email (support@royalpanda.com). Should you require assistance but are unable to contact the English-speaking agents at a given time, you can request a callback. The help button, to the lower half of the screen, also features a detailed FAQ with everything from general information to common promotions questions.

LICENSING, SECURITY & FAIRNESS

Royal Panda holds licences with the Malta Gaming Authority and the UK Gambling Commission. These organisations ensure that the company operates within the law and adheres to best practice. The site uses an Extended Validation (EV) SSL certificate, provided by Comodo, a rigorous level of authentication and all data is secured through a 256-bit encryption, so players can rest easy whilst placing their chips.

Responsible gaming

As seems to be the trend with UK casinos, Royal Panda gives utmost importance to responsible gaming. Its players are able to set a variety of limits by accessing the my account page. These include session, deposit, loss and wagering restrictions. Users can also time-out or set a self-exclusion to their account. Their responsible gaming page features links to charitable organisations as well as filter software and other useful information.

OUR VERDICT

Royal Panda delivers its player-centric live casino with a cute panda character that leads the way. As enjoyable as it is entertaining, there’s your pick of the best from Evolution, bespoke games and a tiered VIP programme. A greater number of providers in their lobby and dedicated mobile apps wouldn’t go amiss. If this cub continues to grow, we’ll keep you in-the-know at LiveCasino.com.