Genting Review

Overall score: 4.5
Games selection
Bonuses and offers
Support and payments

About Genting

Founded in 1965, Genting Casino is an international brand with decades of experience in operating and marketing its casino product. It’s headquartered in the Wisma Genting in Malaysia, and with over 47 locations in the UK, its presence in the marketplace is unprecedented. A number of years ago, they merged their land-based feel to a selection of slots, sports betting and tables games online, but have they done so successfully? Find out in our Genting review.

PROS AND CONS

Well-renowned brand
Limited promotions
Bespoke games from their resorts
Not all tables are open 24/7
Flexible entry to their VIP programme
Only roulette variants are available
Dedicated live casino promotions
24/7 support

PRODUCT OFFERING

Genting live casino brings its genuine experience to your screen with superior skill. Its lobby is filled with some of the best-known titles from Evolution Gaming including live blackjack and baccarat. The true delight of this experience is their selection of bespoke tables based on their exclusive Crockfords location in Mayfair. Each detail has been recreated such that you can pull out and play in one of the oldest gaming clubs from the palm of your hand.

Genting CASINO BONUSES

UK players who sign up through LiveCasino.com will receive a 100% up to £1500 Genting welcome bonus on their first deposit. All you need to do is follow the join now link at the top of this page, register using the code provided and you’ll receive an instant bonus match as soon as you deposit. This initial offer can be used on casino games only and comes with a minimum 50x wagering requirement. Their promotions page features all the latest offers including mystery cards, roulette-specific bonuses and more, so there’s plenty to pick from.

VIP Players

High-rollers reap world-class rewards through the Genting Black VIP Scheme. You can become a member by making a first deposit of at least £1,000 or through direct communication from the Genting loyalty team. In the latter scenario, player accounts are reviewed on a weekly basis and a tier - bronze, silver, gold or diamond - is applied to your account. Benefits include increased table limits, exclusive offers, cashback on losses and enhanced redemption rates on Genting Points.

USER EXPERIENCE

APPEARANCE & DESIGN

Upon loading Genting.com, you’ll immediately notice that the luxe look of their locations has been captured in the site’s design. It’s dark and sleek with black as the predominant colour as well as accents of red throughout the menus and the images. The placement of navigation bars and other menus is intuitive with easy access their selection of live casino tables. Overall, it’s very clean and the game tiles take centre stage with the option to read a summary and information before load the felt.

TECHNOLOGY & FUNCTIONALITY

Certainly not one to be left behind, this operator put its efforts into creating a functional tech offering for its online players. As a whole, the site works well, and areas are placed where users expect them to be for convenience. Apple users can choose to play on the Genting iOS app whereas Android users can access the fully-responsive site on their devices. However, we do hope to see continuous improvements made.

DEPOSITS & WITHDRAWALS

All the most popular payment methods are accepted by the Genting Casino Cashier. These include Maestro, Visa Delta, Visa Debit or Visa Electron cards and Visa or MasterCard credit cards with a minimum deposit/withdrawal of £10. Genting Black Gold level members may deposit/withdraw at least £50 via Skrill. Players can also make payment requests at any one of this operator’s land-based casinos.

CUSTOMER SUPPORT

Genting UK customer support is available 24/7 (excluding Christmas Day) through instant chat (accessible through the live help icon), email (support@gentingcasino.com) and telephone (0800 327 7203). There is also the option to request a callback if you’d prefer to be contacted by an English-speaking agent. A detailed FAQ is also available for you to refer to.

LICENSING, SECURITY & FAIRNESS

This online casino is owned and operated by Genting Casinos UK Limited which is licensed and regulated by the UK Gambling Commission. Any player information is processed using ISO27001 compliant procedures, transferred with a minimum of 256-bit encryption and stored electronically. It is protected through means of SSL, a firewall and encryption technology.

Responsible gaming

As a well-established brand, Genting Casino recognises the importance of responsible gaming. This is apparent as new players are to set limits on registration or at a later stage by accessing my account on site. There’s also the option to set time alerts, timeout and self-exclude. A checklist, self-assessment as well as links to charitable organisations and complaints arbiters are also mentioned.

OUR VERDICT

Genting online perfectly mirrors its real-life product. It’s polished, professional and quality-focused which can easily be seen on entry to any one of their bespoke tables. Their live casino specific promotions and the flexibility in how to join their VIP programme is especially good. We hope to see improvements to their mobile apps and game selection, and will keep you posted on any updates. For now, we here at LiveCasino.com recommend a try!