Game Experience: 8/10
Design & Payments: 6.6/10
Bonuses & Support: 8/10
|Providers||Evolution Gaming, Ezugi|
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games, Game show|
|Live casino promotions||Yes|
|Payment methods||Visa, Mastercard, Boleto, Multibanco, Payshop, Instant bank, S-Pankki, Danske Bank, Pojjola, Entercash, Skrill, ecoPayz, Klarna, Sepa, Payeer, Trustly, Rapid, paysafecard, Neteller, Skrill 1-Tap|
|Compatibility||Desktop, Tablet, Mobile|
|Mobile apps||Android, iOS|
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ZetCasino live casino comes packed with over 110 dealer tables from two industry-leading game providers – Evolution Gaming and Ezugi. These include roulette, blackjack, baccarat, other card games and variants along with novelty titles such as Lightning Roulette.
Their collection of games follows the similar game tile structure we’ve seen before with no space between the individual tiles. It’s simple to navigate, and you can filter and search through the titles too. We’d prefer if they showcased some relevant information, such as the minimum and maximum bet levels, opening times, available seats, last winning numbers and so on. Other operators do so and the information is at hand, so we’d like to see them get their development team together to implement such features.
You can view ZetCasino promotions in three places – on the standard Promotions page, the Tournaments page and the My Promotions tab on your account. As is commonplace, the majority of these offers are focused on slots rather than our games of choice, however, we did come across one ZetCasino live casino cashback offer in February 2019 so hopefully such ZetCasino bonuses are indeed regular.
The ZetCasino VIP programme is based on five levels – Alpha, Beta, Gamma, Delta and Zeta – each with unique rates and benefits that you’ll find listed below. As you move up the ranks of this loyalty scheme, your benefits will include financial privileges, VIP promotions, a personal manager and no limits on your play. It’s great to see that effort has been put in to create such a programme, however, we hope to see a clearer explanation on how you move up the levels and if bets on live dealer games contribute less than those on slots.
|Monthly withdrawal limits||€6,000||€6,000||€10,000||€12,000||€20,000|
|Personal account manager||No||No||No||No||Yes|
Image source: zetcasino.com, February 2019
Let’s take a look at the way ZetCasino works now. For starters, the site loaded quickly on our HP laptop and navigating it is intuitive. On both desktop and smartphone, there’s the ability to filter and search for games as we mentioned above which is especially handy as the operator collaborates with more than one provider. The site is also accessible in multiple languages including English, Russian, Polish, Hungarian, German, Portuguese, Norwegian, Finnish and Turkish so that you can browse with ease. Other than these aspects, there’s nothing much to write home about in terms of technology. This casino is still finding its feet, so we’ll let this slide for now.
When you first create your account, you’ll be taken straight to the Deposit page. This small interface conveniently lists 13 deposit and withdrawal methods, each with their own minimum and maximum amount that can be processed. We’ve condensed all the information in the table below for you.
Just so you know, you can add funds to your account using the following currencies: EUR, PLN, RUB, SEK, NOK, HUF, TRY, CAD, CNY and JEN, and you’re also able to view your transaction history from here. The FAQ page covers a few queries on this topic, however, we’d like to see them disclose more information especially those ZetCasino withdrawal times.
Whether you have a straightforward query or a complex one, ZetCasino live chat is accessible 24/7, and there’s phone and email channels if you prefer. We connected to a polite and helpful agent on chat immediately who succeeded in resolving our query in a matter of minutes. Just the way we like it. But if you prefer to look things up for yourself, there’s a thorough FAQ page with all those commonly asked questions.
ZetCasino responsible gaming is an extension of their customer-first focus in that while they want to remain an entertainment website for their players, they recognise that some players can take things too far. With this in mind, they detail some warning signs to keep an eye on and mention a few charitable organizations that offer support and guidance in this area.
Surprisingly, at the time of review, there weren’t any limits which could be applied to our account either ourselves or by contacting customer support. We can’t beat around the bush. It’s quite disappointing to see an online casino lacking in this crucial area in 2019. The care representative we spoke to did say that individuals can close their account via email and they’re working on developing this aspect of the site so we hope to see it implemented ASAP.
What do you think of our ZetCasino review? Would you like to add anything based on your own experience with them? If so, send us a message at [email protected] We’ll get back to you as soon as we can but until then see how the ZetCasino facts listed at the beginning compare to those of other casinos ahead of signing up anywhere.
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