ZetCasino live casino review - logo

Overall

8.5/10

7.6/10

Game Experience: 8/10

8/10

Design & Payments: 6.6/10

6.6/10

Bonuses & Support: 8/10

8/10

ZetCasino Live Casino Review

ZetCasino may be a newcomer to the industry but by securing two live casino providers – Evolution and Ezugi -, a myriad of payment methods and a clear-cut VIP programme, they’ve laid a good basis for themselves.Let’s take a closer look at this up-and-comer in our ZetCasino review.This casino was initially reviewed in February 2019.
ZetCasino Quick Facts
ProvidersEvolution Gaming, Ezugi
SelectionBlackjack, Roulette, Baccarat, Poker, Other card games, Game show
Live games114
Live roulette34
Live blackjack51
Live baccarat19
Other10
Bespoke tablesNo
Live casino promotionsYes
VIP programmeYes
Payment methods Visa, Mastercard, Boleto, Multibanco, Payshop, Instant bank, S-Pankki, Danske Bank, Pojjola, Entercash, Skrill, ecoPayz, Klarna, Sepa, Payeer, Trustly, Rapid, paysafecard, Neteller, Skrill 1-Tap
Customer support24/7
CompatibilityDesktop, Tablet, Mobile
Mobile appsAndroid, iOS

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What makes ZetCasino live casino standout

ZetCasino live casino comes packed with over 110 dealer tables from two industry-leading game providers – Evolution Gaming and Ezugi. These include roulette, blackjack, baccarat, other card games and variants along with novelty titles such as Lightning Roulette.

Their collection of games follows the similar game tile structure we’ve seen before with no space between the individual tiles. It’s simple to navigate, and you can filter and search through the titles too. We’d prefer if they showcased some relevant information, such as the minimum and maximum bet levels, opening times, available seats, last winning numbers and so on. Other operators do so and the information is at hand, so we’d like to see them get their development team together to implement such features.

ZetCasino bonuses

You can view ZetCasino promotions in three places – on the standard Promotions page, the Tournaments page and the My Promotions tab on your account. As is commonplace, the majority of these offers are focused on slots rather than our games of choice, however, we did come across one ZetCasino live casino cashback offer in February 2019 so hopefully such ZetCasino bonuses are indeed regular.

ZetCasino VIP players

The ZetCasino VIP programme is based on five levels – Alpha, Beta, Gamma, Delta and Zeta – each with unique rates and benefits that you’ll find listed below. As you move up the ranks of this loyalty scheme, your benefits will include financial privileges, VIP promotions, a personal manager and no limits on your play. It’s great to see that effort has been put in to create such a programme, however, we hope to see a clearer explanation on how you move up the levels and if bets on live dealer games contribute less than those on slots.

 AlphaBetaGammaDeltaZeta
Exchange rate100:195:190:180:170:1
Cashback0%0%5%10%100%
Monthly withdrawal limits€6,000€6,000€10,000€12,000€20,000
Personal account managerNoNoNoNoYes

Appearance & design

ZetCasino Review - Website

Image source: zetcasino.com, February 2019

ZetCasino.com encourages visitors to “look on the bright side of online gambling”, however, their site’s main colour is black with accents of the brand’s bright yellow. We suppose this does bring out the vibrant hues used by game providers though. Beyond the colour scheme, you’re met with a fairly conventional layout. On desktop, you’ll find a short nav bar at the top to take you to Promotions, Tournaments and VIP while other parts of the site are accessible from the menu bar to the left of your screen.As we mentioned above, the ZetCasino live casino page is familiar while other crucial areas such as the Promotions page, text-heavy ones and your account areas are equally well laid out. It looks good but lacks a certain wow-factor. Hopefully, some redesigns or new features are in the works this year.

Desktop Website

  • ZetCasino online casino mostly follows a typical structure
  • The menu layout is slightly unconventional
  • Games could be categorised further to visually break up the tiles

Mobile Website

  • ZetCasino mobile casino is preferable over the PC version
  • All aspects of the site look sleeker on a small screen

Technology & functionality

Let’s take a look at the way ZetCasino works now. For starters, the site loaded quickly on our HP laptop and navigating it is intuitive. On both desktop and smartphone, there’s the ability to filter and search for games as we mentioned above which is especially handy as the operator collaborates with more than one provider. The site is also accessible in multiple languages including English, Russian, Polish, Hungarian, German, Portuguese, Norwegian, Finnish and Turkish so that you can browse with ease. Other than these aspects, there’s nothing much to write home about in terms of technology. This casino is still finding its feet, so we’ll let this slide for now.

Desktop Website

  • Search and filtering functionality available
  • Available in multiple languages
  • Improvements are needed overall

Mobile Website

  • The mobile version of ZetCasino.com is almost identical in terms of functionality
  • Navigation is slightly more intuitive
  • The addition of a thumb nav is welcome

ZetCasino apps

ZetCasino apps for Apple and Android are not available on either the App Store or Google Play. As their website is compatible on both PC and smartphone, there’s no need for a mobile app unless it were to be something truly innovative. For now, we don’t feel like we’re missing out on anything.

Deposit & withdrawals

When you first create your account, you’ll be taken straight to the Deposit page. This small interface conveniently lists 13 deposit and withdrawal methods, each with their own minimum and maximum amount that can be processed. We’ve condensed all the information in the table below for you. 

Just so you know, you can add funds to your account using the following currencies: EUR, PLN, RUB, SEK, NOK, HUF, TRY, CAD, CNY and JEN, and you’re also able to view your transaction history from here. The FAQ page covers a few queries on this topic, however, we’d like to see them disclose more information especially those ZetCasino withdrawal times.

ZetCasino Review - Deposits & Withdrawals

Customer support

Whether you have a straightforward query or a complex one, ZetCasino live chat is accessible 24/7, and there’s phone and email channels if you prefer. We connected to a polite and helpful agent on chat immediately who succeeded in resolving our query in a matter of minutes. Just the way we like it. But if you prefer to look things up for yourself, there’s a thorough FAQ page with all those commonly asked questions.

Chat Icon

Instant Chat

24/7
Phone

phone

+35627780669

Licensing, security & fairness

This online operator is licensed in Curaçao (by AntillePhone NV Gaming, one of the three available gaming licenses under this jurisdiction) and Cyprus. While the latter licensing body has a bad reputation due to it’s laidback regulations and low fees, the former is far more reputable.Back on site, you’ll find that there are many security and fairness measures in place starting with the fact that their casino website uses SSL technology to safeguard the processing of your personal information and payment transactions. Their Privacy Policy page goes on to clarify what personal information is requested of you, why and how it is processed, which, of course, adhere to GDPR regulations in full. Additionally, they’re transparent about how they use fair gaming testing partners such as TST Fair Gaming to ensure that all their games run as they should.

Responsible gaming

ZetCasino responsible gaming is an extension of their customer-first focus in that while they want to remain an entertainment website for their players, they recognise that some players can take things too far. With this in mind, they detail some warning signs to keep an eye on and mention a few charitable organizations that offer support and guidance in this area.

Surprisingly, at the time of review, there weren’t any limits which could be applied to our account either ourselves or by contacting customer support. We can’t beat around the bush. It’s quite disappointing to see an online casino lacking in this crucial area in 2019. The care representative we spoke to did say that individuals can close their account via email and they’re working on developing this aspect of the site so we hope to see it implemented ASAP.

ZetCasino Review - Responsible Gaming

About ZetCasino

ZetCasino is operated by Araxio Development N.V., a company registered in Curaçao and owned by the subsidiary Tranello Ltd., a company that operates under the laws of Cyprus. As this online operator was only established in 2018, not much has been written about them so far. We’ll keep you updated as their story is written.

What do you think about ZetCasino live casino?

What do you think of our ZetCasino review? Would you like to add anything based on your own experience with them? If so, send us a message at [email protected] We’ll get back to you as soon as we can but until then see how the ZetCasino facts listed at the beginning compare to those of other casinos ahead of signing up anywhere.

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