Game Experience: 9/10
Design & Payments: 7.4/10
Bonuses & Support: 8.6/10
MrVegasCasino may be young but it’s set some ambitious goals for itself with the intention to provide gambling entertainment to its players “in a safe, fun, fair, regulated, secure and enjoyable…” environment.
Some positives include its partnership with Evolution and NetEnt, a thorough loyalty programme and plenty of payment methods to choose from. But what about its offers, customer care and more? See how they deliver on these areas and others in our MrVegasCasino review.
This casino was initially reviewed in February 2019.
MrVegasCasino Quick Facts
|Providers||Evolution Gaming, NetEnt Live|
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games, Game show|
|Live casino promotions||Yes|
|Payment methods||Visa, Mastercard, Maestro, PayPal, PayviaPhone, paysafecard, Trustly, Zimpler, ecoPayz, Neteller, Skrill, iDeal, Sofort, Giropay, Qiwi, WebMoney, Fast Bank Transfer, Euteller|
|Customer support||08:00 – 00.00 (GMT)|
|Compatibility||Desktop, Tablet, Mobile|
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New UK customers only. Use code: LIVECASINO. Min. cashback £1. Max. cashback £50 on net losses on live games only. Not available using Neteller or Skrill.. Cashback credited next day by 18:00 GMT. Cashback must be accepted within 3 days. 2.5% deposit fee. £2.50 withdrawal fee.
Up to €700 Welcome Bonus
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New Players Only. Cashback offer up to £50 on net losses playing live games only on first deposits of £20+. Claim cashback from Support. Only available to specific players registering until 31st July 2019 via the link below. If you have arrived on this page not via the designated offer via PlayOJO you will not be eligible for the offer. Rewards and game play policy applies.
18+ T&C Apply – gambleaware.org
Valid for second time depositors or more.Offer valid once on the 21st of each month. £20 min. deposit. FP [FreePlay] expires in 14 days. FP valid for selected games. FP wins credited in bonus & capped at amount granted, exc. JP wins. Bonus wins capped at £500, exc. JP Wins. Wager bonus amount x30 within 90 days. Wagering req. vary by game. UK only – deposit balance is available for withdrawal at any time.
On this section of the MrVegasCasino website, you’ll find these casino games below a heading of the same name in the usual game tile structure. The tiles themselves could be updated to include the table’s minimum and maximum bets as well as real-time information such as the number of available seats in blackjack or the latest roulette numbers. There are useful functionality features though such as the ability to filter the games by type and provider with the possibility to search for a particular title too. It only needs a few small tweaks.
At the time of writing, the main MrVegasCasino live casino promotion that we found on site was a weekly Roulette Cashback Weekend offer. Other than that, the MrVegasCasino bonuses advertised on site pertained to video slots. As we become active players of the site, we’ll let you know if we come across any other campaigns of interest over on our Current Promotions page.
The MrVegasCasino VIP Club is a point-based system where 1 VIP point is earned for every €/$/£16 or 160kr wagered. When you sign-up to this operator, you enter the VIP Room as a Bronze member and progress up five levels as you play. Each one offers you increased benefits and promotions as we’ve shown in the table below. You can keep track of your current status from the VIP Club tab on your account. We can’t beat around the bush; the conversion rate is higher than we’re used to but it’s nice to see that a loyalty scheme is present at all.
|Online VIP Room Status||✓||✓||✓||✓||✓|
|MrVegasCasino Monthly Newsletter||✓||✓||✓||✓||✓|
|Convert Points to Cash||✓||✓||✓||✓||✓|
|Maximum Points Converted/Day||500||2,000||5,000||10,000||30,000|
|VIP Customer Support||✓||✓||✓|
|VIP Support Hotline||✓||✓|
|Personal Account Manger||✓|
Image source: mrvegascasino.com, February 2019
MrVegasCasino online casino uses a solid black as its main colour to really offset the bright hues used by game providers. The main navigation bar leads you to four main sections of the site – Cashier, Account, Promotions and Support – with access to further pages tucked away in the footer. So, let’s take a look around.
As we hinted at above, mrvegascasino.com, follows a conventional structure. Below the nav bar we just mentioned, you’ll see 9 game categories to switch between that all follow that well-known game tile structure. Other areas of the site such as the Cashier, Account and Promotions page are all well-laid out too but text-heavy pages could do with a rework in terms of readability. Overall, it looks fine but it’s nothing we haven’t seen before. Some innovation from their Design Team would be more than welcome.
We’re pleased to say that MrVegasCasino put the effort into explaining the payment process from A to Z. Starting with the Deposit page, you’ll first find a step-by-step guide on how to add funds to your account with a list of their supported deposit methods and information on Olorra Management Limited, the company that supports transaction processing. Likewise, MrVegasCasino withdrawals (which are restricted to €3,000 weekly and €6,000 monthly) are well-explained and their upfront about both processing and transferring times. We’ve condensed this in the table below for you.
To perform any of these actions, you’ll need to go to the Cashier tab where you’ll get access to the Deposit, Withdrawal, Payment History, Game History and Bonus History pages. We can’t find a flaw in this aspect of their site.
MrVegasCasino live chat is accessible daily between the hours of 08:00 and 00.00 via the Support tab in the top nav bar on desktop. Alternatively, you can send them a message via the on-site form.
We spoke to someone at 10:00 GMT to ask about any active promotions. We got through to them instantly and they politely explained the offer with a screenshot of the article and advised that more information could be found on the Promotion page itself. This may sound trivial to some but it’s good to see that their agents are polite in handling even the simplest of queries.
Should you have a question outside their working hours or prefer to check things out for yourself, there’s a detailed FAQ page that covers registration, accounts, technical issues and more.
MrVegasCasino is solely operated by ProgressPlay Limited, which is licenced by both the Malta Gaming Authority and the Gambling Commission. These independent bodies ensure that land-based and online casino within their jurisdiction operate in a way that is fair and socially responsible.
Back on their casino website, you’ll find a page dedicated to listing all their games’ (slots and live dealer tables) RTPs. While it’s handy to have this reference point without needing to open the game you’d like to play, we’d prefer if they were transparent about the testing agency they choose to work with.
Established around two years ago in 2017, MrVegasCasino set out to “provide quality entertainment to people who enjoy gambling”. Its parent company, ProgressPlay Limited, is based in Malta, the Mediterranean iGaming hub, and as this white label casino’s story is still in the works, there’s not much else to say for now. We’ll update you as time passes.
Is there’s anything missing from our MrVegasCasino review based on your own experience with this operator? If you’ve got something to say about their promotions, customer service, withdrawal process or absolutely anything else, send your opinions to [email protected] Until you hear back from us, scroll up to the top and compare the listed MrVegasCasino facts to those of other operators we’ve reviewed.
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