Game Selection: 7/10
Bonus & Offers: 7/10
Support & Payments: 7/10
To Play at Denmark’s favourite online casino of course!
Marketing jargon aside, Casino.DK has made a name for itself by partnering with Evolution and investing in payment solutions and security measures to complement this. But what about the finer details like customer support and promotions that follow your welcome? Find out how these fit into the bigger picture in our Casino.DK review.
This casino was initially reviewed in November 2018.
Casino.DK Quick Facts
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games|
|Live casino promotions||TBA|
|Payment methods||Visa, Master card, Neteller, Skrill|
|Customer support||08:00 – 23:45, Mon-Sun|
|Compatibility||Desktop, Tablet, Mobile|
|Mobile apps||Android, iOS, APK|
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New Player Bonuses
casino.dk live casino is decorated with all the top titles from leading games provider Evolution Gaming. There’s more than 30 roulette, blackjack, baccarat and poker variants from this supplier as well as their one-of-a-kind titles and Dansk Roulette. The page that stores these games is fairly plain if we’re being honest. It’s stripped back to only include an image of the game along with its respective title beneath it which is an unfortunate trend that useful information such as minimum and maximum bet levels, hot and cold numbers, and available seats isn’t added. As the tech utilised within the casino industry grows, we expect more operators to adopt this as a minimum.
The casino.dk welcome offer is a deposit match bonus that comes with free spins and is exclusive to slots games. While it’s a suitable introduction, a dedicated table game offer would be preferable. Following this, there are daily casino.dk bonuses to claim. On the Wednesday we reviewed the site, the deal was yet another spins offer with little appeal if your preference lies with table games. While the idea of a new daily bonus is enticing, we hope they take the route other operators do by running a few different promotions concurrently. Variety is the spice of life after all, and every player has different tastes.
As no Casino.DK VIP programme is advertised on site, we went straight to their support team (more on them further down) to enquire about the existence of one. The agent we spoke to was polite, but unfortunately unable to disclose the details of how loyal players are compensated. He did say that customers who deposit and gamble frequently are kept track of, so we can only assume that they’re compensated accordingly. Hopefully they’ll adopt the approach other European casinos take and be 100% crystal-clear about the inner workings of such a scheme. Time will tell.
Casino.DK adopts one of the simplest colour schemes we’ve seen that extends to the overall look and feel of the site. You’ll find the familiar login and create accounts buttons at the top with a navigation bar to all parts of the site beneath this and a carousel of the latest promotions in full view too. It’s all very conventional, but what changes when you begin to explore? We loaded up our Dell laptop and OnePlus 3T to take a look for ourselves.
Image source: casino.dk, January 2019
A single-tone, deep teal is the main colour of casino.dk online casino while its text is white and buttons have a green background. The only dimension to this is the blue to purple gradient of the background. It follows a centred, albeit slightly compressed layout where different parts of it are segmented into boxes. All the main areas are accessible from the homepage, and once you move away, you’ll see that the no fuss approach is consistent. Overall, it does look a little outdated or perhaps just plain when compared to younger operators.
If the PC site is simple in its appearance, then casino.dk mobile casino is even more so. The colour scheme has been pulled back to simply that teal colour, black and white. As expected, the homepage is far more compressed on smartphone. The small boxes of information directing players to different site pages aren’t present, and a view of their casino games is available instead. The simplicity in layout and structure continues on in other pages found behind either the Hamburger menu on the right or the Silhouette icon on the left. We’d like to see them adopt collapsible sections to simplify text-heavy pages but other than that there’s nothing much to complain about.
With many operators branding themselves as game tech companies, the tech that powers the site and what that means for us as users is playing an ever-increasingly important role. While it loads well with no lag on our hefty Internet connection but that’s nothing to write home about. So we loaded up those same devices to put this area of the brand to the test.
As we already hinted at, Casino.DK works well at a fundamental level, that is in terms of navigation and loading times. The simplicity of its design lends to it being fairly intuitive to use too which is always a plus but just as with the design, there’s nothing too standout about how it all works. As we mentioned earlier, crucial real-time game info is missing from the game tiles and we’re unsure as to whether or not you’ll have access to your most recently played or favourite games once you’re logged in. We’ll admit that we appreciate the search bar that appears across most pages of the site. While this is a basic feature, not all sites have it so it’s good to see here.
The mobile version of Casino.DK is essentially a tailored version of their desktop site in terms of tech and functionality. It’s all been scaled down to suit smaller screens in a way that navigating it still comes as second nature and the search function we already highlighted is right there behind the collapsible menu to make getting to what you’re looking for even simpler. Again, with more and more bets happening on mobile, we’d hope this operator invests further in this aspect.
Casino.DK apps for Apple and Android are both available to download. The former can be found on its respective app store while the other can be downloaded through a .APK file on the site with the necessary instructions to follow listed out. No surprises though – both are reskins of the mobile site so the benefit of downloading them would depend on how often you play with this provider.
Almost everything you need to know regarding this provider’s payments process is clearly explained in their FAQ. As an introduction, they acknowledge that Price Waterhouse Coopers is their accounting firm of choice, which is followed by step-by-step guides both on how to add and remove funds from your account, with details for each payment method (that is summed up in the table above) and those must-know casino.dk withdrawal timeframes. Other features include the ability to make in-game deposits via a method used to deposit with earlier and access to your entire transaction history.
Casino.DK live chat is available between 08.00-23.45 for replies to questions you just need to get the answers to straight away. We spoke with agents twice, and in both instances our queries were dealt with in under two minutes. To complement this service, there’s a direct email address, an input form and a contact number, as shown in the table below. Something we like about their Support page is the inclusion of three guiding questions for players to use before connecting with support. This not only makes the agent’s job easier but increases the likelihood of your query being resolved on first contact.
08:00 – 23:45
Mon – Sun
08:00 – 23:45
The Danish Gambling authority licenses this operator’s activities in its place of origin while BML Group Ltd, its parent company (that’s listed on the Nordic Exchange), is also in possession of one from the MGA. Any private information you send this site is protected via a Comodo SSL Certificate that encrypts all data before transmission. In addition to this, the operator also clarifies that personal information is never shared and activity such as deposits and withdrawals are stored in a high-level database.
They’re equally transparent in explaining how they monitor the fairness of their games. For starters, they’re tested and monitored by Technical System Testing (TST), an internationally recognised testing facility and the results of their RNG games are verified by two independent certification bodies – the National Laboratory of Forensic Medicine (SKL) in Sweden and the aforementioned TST in Canada. To round this off, each game round takes place on a remote server to prevent fraud and manipulation.
The first stepping-stone of casino.dk responsible gambling is the possibility to set limits on your account. At present, only deposit limits can be applied but we hope to see them add different options to better suit players’ varied gambling habits. Following this, there’s also the ability to self-exclude or close your account permanently, with a direct link to ROFUS, a registry that excludes players from all Danish gaming sites. This operator is also affiliated with the Global Gambling Guidance Group (G4), an independent organisation that accredits land-based and online operators for their efforts in this avenue.
Is there anything you’d like to add to our Casino.DK casino review based on your experience with this operator? Send your thoughts, stories, praises and critiques to firstname.lastname@example.org and we’ll look into them as soon as we get the chance. In the interim, why not see how Casino.DK compares to others before you play?