Game Experience: 7/10
Design & Payments: 8.6/10
Bonuses & Support: 9.4/10
bgo advertises itself as the Best Online Casino in the UK and has used celebrities such as Verne Troyer and Paris Hilton in its humorous adverts, but what lies behind its scripted TV spots?
A long-standing partnership with Playtech and a thorough loyalty programme are just a few of the ways this operator lives up to the image it’s created for itself. But what about its offers, customer care and payments? See how they deliver on these areas and more in our bgo casino review.
This casino was initially reviewed in February 2019.
bgo Quick Facts
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games, Game show|
|Live casino specific||Yes|
|Live casino promotions||Yes|
|Payment methods||Visa, Mastercard, Maestro, Skrill, Neteller, paysafecard|
|Customer support||7:30am – 01:00am|
|Compatibility||Desktop, Tablet, Mobile|
|Mobile apps||Android, iOS|
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New Player Bonuses
18+ T&C Apply – gambleaware.org
New UK Players Only; Live casino specific: yes; Minimum deposit: £10; Opt-in required: yes; Bonus code required: yes; Table restrictions: no; Free spins: no; Validity: 3 days; New customers only. Use code: LIVECASINO. Min. cashback £1. Max. cashback £50 on net losses on Live Casino games only. Not available using Neteller or Skrill.. Cashback credited next day by 18:00 GMT. Cashback must be accepted within 3 days. 2.5% deposit fee. £2.50 withdrawal fee.
18+ T&C Apply – gambleaware.org
18+. Opt-in req. Valid 04/03/19-31/03/19. £100 wagered across all games (excl. Bingo) = 1 prize draw ticket. Each week, total tickets earned will be doubled if collected across at least 3 separate days that week. Bonus wagers excluded from earning tickets. Full T&Cs apply.
Visually, bgo.com is an intergalactic dream with shades of deep blues and purples that frame the main body of the page. In the centre, you’ll see the page split up in the usual way with a distinct navigation bar at the top, a large revolving promotional banner and the conventional grid of games divided into 6 categories.
Once you’re on the Live Casino section, you’ll see large game tiles as we described above that are quite aesthetically appealing. Similarly, the Promotions page is well-structured with enticing imagery and text for each campaign, however we’d prefer to see two offers side-by-side rather than in a long list. That’s probably us just nit-picking though.
Text-heavy pages such as the FAQs and Help ones could do with a refresh to be more user-friendly. Showcasing the most common queries on the top plus the use of accordions (those expandable and collapsible sections) on the former would not only make them look better but allow it to meet the needs of users faster. That’s our one gripe about such areas of their casino site.
Image source: bgo.com, February 2019
As it follows a similar structure to many websites we’ve reviewed before, navigating BGO casino is incredibly easy to do. The nav bar and categories we touched on function well however if you know exactly what you’re looking for you can head straight to the Search bar. Something we’d like them to add, is the ability to search by game provider and possibly filter by game type such as fast or slow-pace for live dealer games.
When we looked around the site in more depth, we realised that there was nothing to really write home about. It loads in a reasonable time and works well but nothing truly stands out. If they wish to continue to brand themselves as they do, we hope to see them invest in technology and development further, to do something to place themselves amongst the operators who are already positioning themselves as Game Tech companies with a wider purpose than online gambling exclusively.
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