Game Experience: 10/10
Bonus & Offers: 9.4/10
Support & Payments: 8/10
With over 50 years of experience under its belt, this operator remains one of the strongest players in the industry today. Its roots can be traced back to 1963 as AB Restaurang Rouletter which bought this UK brand in 2003. Betsson AB, their parent company, is listed on the NASDAQ Stockholm Large Cap List, employs over 1,800 individuals and has surpassed more than 1 billion SEK in revenue. Impressive. So, settle in and find out why anytime’s playtime in our Betsson review.
This casino was initially reviewed in November 2018.
Betsson Quick Facts
|Providers||Evolution Gaming, Authentic Gaming, NetEnt Live, Pragmatic Play|
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games, Game show|
|Live casino promotions||Yes|
|Payment methods||Visa, Mastercard, Maestro, Online bank transfer, Trustly, Skrill, Neteller, Entropay, ecoPayz, paysafecard, Transferencia Bancaria|
|Compatibility||Desktop, Tablet, Mobile|
|Mobile apps||Android, iOS, APK|
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If you’re anticipating great things from Betsson live casino, you’re in luck. A selection of around 150 table games is brought to you by Evolution Gaming, Pragmatic Play, NetEnt Live and Authentic Gaming. The first two names offer the most variety of tables including roulette, blackjack, baccarat, other card games and innovative titles such as Dream Catcher and Golden Ball Roulette. NetEnt offers a slightly more limited choice of little wheel and twenty-one games however Common Draw Blackjack is one to place your chips on, especially if you’re still figuring out the best way to bet at blackjack. The final games provider may only offer roulette games, but don’t be dismayed, their land-based streams from casino resorts around the world are unparalleled and their studio selection holds up too.
The layout of this area on site complements its vast selection perfectly. It’s neatly organised in the usual game tile format however it’s far more condensed than others we’ve seen, and categorised by type. Each tile clearly shows the game’s name, minimum and maximum bet levels and whether the table is open or not. Once you open any lobby, you’ll see a Quick Deposit feature at the base of your screen which allows you to add funds to your account without leaving the table – just the way we like it.
This operator may believe that anytime’s playtime, but as you know, there’s no second chance to make a good first impression. That’s why the Betsson welcome offer is tailored for each of its products as well as every market it serves. From no deposit bonuses, to match bonuses and free spins, find out which is available to you by pressing the Play button.
At the time of review, we didn’t come across too many Betsson casino promotions for table games but there were a few slots campaigns with cash prizes up for grabs. We did notice that they provided players with a full explanation of Pragmatic Play’s Da Vinci’s Tournament that ran in September 2018 so perhaps such Betsson bonuses do come around every once in a while.
Newly-registered players are automatically inducted into the Betsson VIP Club on sign up. Real money wagers placed on games earn points which affect what they call your VIP Level – either Bronze, Silver or Gold – and can be exchanged for cash (100 points are equivalent to €1). They make it clear that the number of points earned influence the amount received (and their exchange rate) and the number earned in any given month will determine your level in the next. An added perk is that certain offers will only be sent to higher VIP level customers. One thing to keep in mind, however, is that points expire within six months, so be sure to use them in time if you end up acquiring enough.
Load Betsson online casino and you’ll be met with an organised portal into the site’s main areas. The brand’s principal colour is a primary orange with complimentary white and black colours that keep the site’s overall look very clean and modern. But does this remain consistent across the entire site and once you’re logged in? We fired up our trusty HP laptop and Samsung S9 to check it out.
Image source: betsson.com, January 2019
Betsson.com follows a layout you may be all too familiar with, basically, the top navigation bar with an infinite scroll promotional banner beneath this. Right under it, you’ll see access to those three main areas we mentioned earlier, and going forward, we’ll focus on those of more interest to us.
As anticipated, live dealer games are presented in a grid with each one showing various game details in an exceptionally, visually-appealing way. This sentiment continues across the other parts of the site such as the Welcome Bonus pages which are some of the most well laid out and clearly explained too. It extends to their FAQ, corporate pages and even the terms and conditions don’t look overwhelming with headings, bullet points, and images to break up these text-heavy pages. Overall, there’s no fuss and no frills, just a clean appearance that keeps your playing experience as the centre focus.
Betsson mobile casino, expectedly, takes a similar approach, however it fails to fully capture the same essence as the desktop site. The Landing page looks far more cluttered than it does on desktop which immediately put us off.
Once on the Live Casino page, things take a turn for the better as each game tile manages to maintain the same degree of information as on PC without sacrificing the legibility of the information. As for the wordier pages, these include collapsible sections with headings to compress the length of it which serves its purpose, but we’d like to see a complete refocus, perhaps have their designers look at the site again with a mobile-first approach.
With such a long-standing history under their belt (more on this later), we anticipated great things from the technology that Betsson runs on and how it all works. So, as usual, we switched on our HP laptop and OnePlus 3T to assess how it performs.
The site ran smoothly on our laptop with our 1GB download internet speed. Focusing once again on the two aforementioned parts of the site, the instant deposit feature we touched on earlier is the standout functional aspect of its live dealer area. The games here are filtered into three types – roulette, blackjack and other games. While there are only ten tables in the latter category, it’s a somewhat lazy approach. We’d much prefer to see the finer grouping of games to include baccarat and poker sections. In addition, the ability to save your favourite game, see your last played and a real-time view of wins are all examples of functionality that others have implemented, and which we believe Betsson players are eager to have at their fingertips.
There’s no point in beating around the bush. Unfortunately, the functionality of the mobile version of Betsson.com isn’t progressive either. There’s a hamburger menu to navigate to the main parts of the site at the top right but it’s missing a thumb nav that would make using the site far easier. The filtering system is a bit misleading as it isn’t exclusively that, it’s more of a sort function and visual display changer, but that’s unclear until you press Filter. Again, it’s sufficient but not outstanding – some improvements are definitely needed.
Betsson apps for Apple and Android exist in various forms depending on where you’re playing from. If you happen to reside in one of their main markets (the UK or Sweden, for example), you should be able to find the app in its respective app store. If you don’t, there’s an APK of their app available to download on their website, with instructions on how to install it. That’s what we did, and it’s basically a reskin of their mobile site. And since you’re already aware of our feelings on that, we won’t go into it again.
Betsson offers over ten (depending on your location) of the most popular payment methods to players. These can easily be viewed via the Deposit tab on your account along with each type’s minimum and maximum deposit amounts with direct access to their support team should you need them whilst adding funds to your account. Remember, the Quick Deposit bar we mentioned earlier is also available.
The Withdrawals page (accessible from the same part of the site) and follows an identical format to the aforementioned page. It’s good to keep in mind that transactions are only processed in CZK, DKK, EUR, GBP and SEK currencies, and if you select any other currency, your transaction will be processed in EUR.
It was refreshing to see how transparent this operator is about its payments process. They explicitly state that they work with trusted banks such as Lloyds TSB, Raiffeisen Bank and SEB. They’re also PCI-compatible meaning that your card details and other data is stored securely with a PCI compliant hosting provider and have a Betsson withdrawal guarantee.
This operator claims that its response time on instant chat is 30 seconds, telephone is between 0-2 minutes and email replies can be expected within 30-60 minutes. While we can only attest to the short wait time and pleasant service we received on Betsson live chat, we expect that the same applies for the other channels of communication (all of which operate 24/7) as they’re the proud title holder of the Customer Services Operator award from the EGR Awards 2017.
In addition to speaking with someone directly, there’s also a thorough help centre, organised in fourteen categories, that is more than sufficient for simple queries and standard how-tos.
+356 2260 3000
Betsson is licensed by both the Malta Gaming Authority (where their operations are based) and the UK Gambling Commission. Companies that are licensed by these independent regulatory bodies are continuously monitored to ensure that their operations are of the highest standard and that customers are catered for in a secure and fair gaming environment.
Information on Betsson responsible gaming can be found on the Play Budget area of your account. From there you’re able to set deposit limits either daily, weekly or monthly and also read up on how these tools work and the other services that are offered including a self-assessment, reality check and the ability to self-exclude.
They also work closely with the Global Gambling Guidance Group, an organisation that aims to minimise the impact of problem gambling through various means. All the basics are covered but as more and more operators design fully-dedicated responsible gambling programmes and regulatory bodies continue to tighten the reins, we’d like to see them put more focus on this area in 2019.
What do you think of Betsson? Would you like to add anything based on your own experience there? If so, send us a quick message with your points at email@example.com. We’ll get back to you as soon as we can but until then see how the Betsson facts listed at the beginning compare to those of other casinos ahead of signing up anywhere.
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