Game Selection: 7/10
Bonus & Offers: 7/10
Support & Payments: 7/10
Betfair is such a pioneering casino brand that with enough digging you’ll find what’s basically a how-to-use-their-website guide. Sure, that might be laughable nowadays but it’s a testament to how long they’ve been around.
With over 1.1 million active users, a rich collection of games from Playtech and a forward-looking design team that makes their mobile site fantastic, they seem to have perfected a winning formula, but how? Find out in our Betfair casino review.
This casino was initially reviewed in November 2018.
Betfair Live Casino Quick Facts
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games, Game show|
|Live casino promotions||Yes|
|Payment methods||Visa, Mastercard, Maestro, Online bank transfer, Skrill, Neteller, Entropay, paysafecard|
|Compatibility||Desktop, Tablet, Mobile|
|Mobile apps||Android, iOS|
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The Betfair sign up offer varies from no deposit spins to Betfair deposit bonuses and free chips, depending on the place you’re registering from. The casino’s customer acquisition team carefully thought out each one to suit players from that specific region. Betfair promotions follow the introductory offer. While most of them are relegated to slots players some are dedicated to live dealer games such as the Live Blackjack Side Bet offer we came across at the time of review. Money to play roulette has been given out in the past and players are kept informed of new Betfair bonuses through notification on their account and through any of the communication methods that were selected on registration.
Loyal players of this online casino are rewarded through a comp points system. Every wager placed automatically stacks up points as follows:
Live games: 1 for every €10 wagered
Slots and other games: 2 for every €10 wagered
Video poker, card and table games: 1 for every €10 wagered
Once you reach 100 comp points, you’ll be able to convert your points to cash from the My Casino Account tab. The points can only be converted in increments of 100, meaning that if you have 150 in your balance, 100 will be converted and 50 will remain. Points cannot be earned on double-up or gamble options in slots and if a player is found to be accumulating comp points using low-risk betting strategies, the points may be revoked. Once your gameplay hits a certain mark, you may be lucky enough to join the invite-only Betfair VIP programme where working up three levels – Gold, Platinum and Diamond – will garner you access to “five-star benefits”, which they unfortunately, do not detail.
Google Betfair.com and before you even enter the website, you’ll see that their main selling point is on sports, that’s what they were founded on after all. Enter, and you will be taken to their sportsbook, but cast your gaze across the mustard-yellow navigation bar and you’ll see a Live Casino tab. Overall, they’ve adopted a classic, sleek blackjack and white look, with accents of yellow throughout. But what does the rest look like once you go further in and explore? Does it vary between PC and smartphone? You know the drill, keep on reading to find out.
Image source: betfair.com, January 2019
The Betfair full site is divided into eight sub-categories including poker and virtual sports, but we’ll focus on assessing the appearance of their live dealer area and some static pages. The overall layout is fairly standard with a Nav menu to nine sub-categories of their offering, a promotional banner and direct access to two featured games beneath this. It’s followed by a view of the different lobbies and a real-time feed of the latest stats on roulette games, such as a notification on that a certain number hasn’t hit in a while or facts of the game. We’ll come back to this in a minute.
The static pages of the site, say My Account and their FAQ are well-presented, neatly grouped by headings and easy to digest with expandable sections should you wish to read more on a particular topic. Certain parts, such as the Promotions page could do with a revamp, in our opinion, but it’s easy on the eyes.
Perhaps our preferences are shifting, or smartphone design is genuinely improving but we much prefer the look of Betfair mobile casino too. Something about the way the page is structured, where buttons are placed and so on make it look as though it was created with a mobile-first mentality rather than as an afterthought. The game tiles are placed side by side in a far more visually appealing way with the game facts and i icon we mentioned earlier nicely placed over each one. We prefer the Playtech interface on mobile too, however, that’s not something this operator can take credit for.
Similarly, the deposit and other ‘ever-green’ pages also appear better on our OnePlus 3T. Data entry fields, pop-ups and confirmation buttons couldn’t be any simpler to use or any more intuitive to find. If it’s not clear already, we’ll definitely be playing Betfair live on mobile.
As soon as we found out that Betfair has a dedicated Developer Programme, we were intrigued. That scheme provides users with APIs, data and tools required to create customised interfaces for personal or third-party customer use, so it set the bar high for what to expect from them on site in this regard. Again, we logged into our HP laptop and pulled out our OnePlus 3T and off we went.
This operator’s site loads on PC with ease. The nav bar we mentioned earlier neatly categorises every game into place, making it simple to get to what you’re looking for. The real-time feed of the stats we touched upon earlier is a fine example of their use of technology, but we’d like to see them take it one step further. At the moment, if you’re on their Baccarat page, the feed shows notifications on roulette and blackjack. While it may not bother some, filtering this stream by game type will keep things more relevant.
We only have a few gripes with some parts of it. Firstly, there’s no Search bar for the dealer games area but slots players are afforded the luxury, so it could be added to the other parts of the site too. Something else we noticed was that the operator’s bespoke tables were grouped under the heading Casino Live which is far from intuitive. We’d also appreciate the inclusion of functionality such as the ability to save your favourite game and the option to make in-play deposits, which are things others are doing that could easily be slotted in.
No surprises here but we prefer the way the mobile version of Betfair.com works too. The thumb nav at the base of the display makes all parts simple enough to navigate to whilst the Search bar (that is present across all categories here) means it’s easy to find the game you’re looking for. It loads speedily over a Wi-Fi connection too and although we’ll be playing on mobile going forward, this is mostly due to how it looks rather than any added tech benefit. We look forward to the inclusion of more cutting-edge features that’ll make its functionality stand out on mobile too.
Betfair apps for Apple and Android are both available from their respective app stores, however, access to them may be restricted based on your location so you may need to install the APK file instead. In some countries, this operator offers bonuses for downloading the app, so it’s definitely worth looking into before settling on using your mobile browser.
Customer care representatives are contactable 24/7 via Betfair live chat which you may reach by clicking Help, then Contact Us or by phone between 07.30 and 00.30 CET, 7 days a week. Aside from this, players are also encouraged to tweet or message on Facebook for assistance. Our experience with agents on instant chat was smooth and our simple queries were resolved upon first contact. As a first point of reference, however, we suggest that you leaf through their in-depth FAQ page that’s filtered into eight main categories covering generic questions and how to guides.
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While the company is headquartered in the UK, Betfair Casino Limited operates from Malta such that it’s licensed by both the UK Gambling Commission and the Malta Gaming Authority. These are independent, regulatory bodies responsible for gambling related activities in their respective jurisdictions. The website itself bears a Norton Secured seal powered by Verisign, as explained on their Security page, which in part, protects sensitive customer data using SSL encryption during transmission. They also offer a 2-step authentication which you may set from the My Details section of your account for added security. They’re also transparent about how players may seek resolution to any disputes through their complaints email address as well as third parties such as IBAS (The Independent Betting Adjudication Service) or similar dispute resolution organisations depending on your location.
Betfair responsible gaming is addressed on a subdomain of their main website. Here you’re able to better understand what gambling is, and what it isn’t, as well as access the numerous tools and various forms of support, some of which aren’t so common. Starting with the former, there’s access to a budget calculator, budget diary and self-assessment tool beneath the Health Check tab. Back on site, the Player Protection area within My Account is the place to implement the tools. In addition to the usual limits we’ve seen, they also offer transfer limits for exchange games and poker as well as the option to turn off the possibility to reverse any pending withdrawals. Even after a withdrawal request of a big win is made, the temptation to cancel it and continue playing may crop up, so this is a feature we’d definitely like more operators to implement. At face value, they seem to live up to their ‘a safer bet’ slogan.
Are you a long-standing customer of this online operator? Would you like to tell us anything based on your experience? Drop us a line at [email protected], and we’ll look into what you share with us and possibly use it to update our Betfair casino review. In the meantime, take your new-found knowledge on Betfair and see how it stacks up against other casinos. It’s the smart way to play.
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