Gaming Experience: 9/10
Design & Payments: 8/10
Bonuses & Support: 8/10
bet365 is undoubtedly one of the world’s most discernible gambling brands. It made its name in sports betting, but what about its live casino offering? Well, with a partnership with Playtech, a refreshingly uncluttered, intuitive website and round-the-clock support, they’ve gone beyond the pitch to offer their players something more.
Take a closer look at this household name in our bet365 live casino review.
This casino was initially reviewed in February 2019.
bet365 Quick Facts
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games, Game show|
|Live casino promotions||Yes|
|Payment methods||Visa, Maestro, Mastercard, Skrill, Skrill 1-Tap, Neteller, Paysafecard, Entropay, FastBank Transfer, Bank wire, Cheque|
|Compatibility||Desktop, Tablet, Mobile|
|Mobile apps||Android, iOS|
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18+ T&C Apply – gambleaware.org
Valid for second time depositors or more.Offer valid once on the 21st of each month. £20 min. deposit. FP [FreePlay] expires in 14 days. FP valid for selected games. FP wins credited in bonus & capped at amount granted, exc. JP wins. Bonus wins capped at £500, exc. JP Wins. Wager bonus amount x30 within 90 days. Wagering req. vary by game. UK only – deposit balance is available for withdrawal at any time.
bet365 live casino is accessible from its casino subdomain where you’ll be greeted with the conventional, albeit refined, game tile grid layout. From here you have direct lobby access to their collection of around 50 games including standard and bespoke bet365 roulette and blackjack tables, baccarat and other card games that are all powered by Playtech, a software supplier with almost 20 years in the industry.
In terms of functionality, you’re able to make in-game deposits via the Cashier tab within any game’s interface which is convenient if you’ve hit a stride with your Martingale strategy. As we touched on before, it’s preferable to see the game statistics such as betting limits, opening times, last winning numbers, available seats and so on without actually entering the lobby. So, while we find the sleek look of the bet365 live casino page pleasing, we’re sure they can fit these stats in without sacrificing the appeal of this area.
With more than 35 million players globally, it’s anticipated that the bet365 new customer bonus will vary depending on where you’re playing from. This online casino has over two decades experience in the industry so you can rest easy knowing that their marketing and customer acquisition teams curated the best possible welcome offer for players from your region.
Following on from any introductory offer you may receive, there are plenty of bet365 promotions to choose from on their Offers page. At the time of review, we came across a long-running live blackjack cashback campaign so we’re almost certain that other bet365 bonuses for live dealer games feature there regularly. Keep your eyes peeled on our Current Promotions page for the latest from this operators and others!
Their VIP scheme is transparent and well-explained, just the way we like it. Once you create your bet365 account, you’re automatically enrolled into this scheme at the Bronze level where you’ll earn 1 comp point for every €10 wagered on their live casino games. You can keep track of your progress on the Loyalty Scheme page itself where moving up will get you added perks including increasingly beneficial point conversions, milestone bonuses, cash prizes and more. We’ll report back to you when we become a bonafide bet365 VIP player.
Image source: bet356.com, February 2019
Its main colour may be that instantly recognisable deep green hue, but its casino site has taken a more subdued approach. It’s mostly black accented with pops of bright teal on the menus and buttons. Overall, it follows a common layout with the main product verticals at the top with access to their offers, player guides and more below this.
As we touched on above, the layout of bet365 live casino is very stripped-back with no extra frills such as filtering tools which make the page look quite clean. Text-heavy pages such as their Player Guides and Loyalty pages are well-laid out with headings, varying text size and interactive features to break it all up. Honestly, it’s far more visually appealing than other casino websites we’ve reviewed recently.
As far as technology and functionality goes, we found bet365 casino to be lacking in terms of the typical aspects we normally assess. As we mentioned above, there is no filtering function present. This, and other tools, would definitely be preferable to see considering there are about 50 or so live table games alone. Similarly, there isn’t the ability to save your favourite games or quick access to those that you last played. While the absence of this may be a minor annoyance to some, we know that their tech team could implement such user-friendly features.
On the plus side, there are safer security measures such as the bet365 sign in passcode feature and in-game deposits supported by Playtech. We hope to see more from them in terms of technology soon, especially as more and more operators seek to position themselves as game tech companies.
If you’re looking for information on payments at bet365 casino, you’ll find it all laid out for you in their detailed FAQs. The Payment Methods tab lists all the methods available to you their minimum and maximum amounts plus those need-to-know bet365 withdrawal amounts and timeframes, filtered by country and currency. We’ve condensed the information pertaining to Malta, Europe in the table above for you so you’ll need to double check their site if you’re playing from anywhere else.
In terms of actually making a deposit to your bet365 account, you’ll spot a discreet blue Deposit button to the top right on desktop. A separate window will open, showing up to 12 input fields with the option to set your deposit limit there too. Similarly, the withdrawal processing is just as straightforward however you’ll first need to verify your account in accordance with Know Your Customer (KYC) regulations. It’s standard procedure so while uploading or emailing documentation can be tedious, we can’t really fault them.
bet365 live chat is accessible 24/7 from the Contact Us tab in the footer of their casino site. We attempted to connect with a care agent at around 10:30am and were placed in a queue in which we shuffled between 5th and 7th position for a while. Once we got through, we spoke with a lovely agent who handled our simple query in full-detail. Perhaps it was just a busy day on their support floor, otherwise we do hope they add more agents to the roster.
If you prefer another contact channel or your query is less urgent, bet365 customer support is also available via phone, email, a thorough FAQ page and even snail mail. They’ve really covered all bases here.
bet365 online is licenced by the Malta Gaming Authority, the UK Gambling Commission, the Gibraltar Regulatory Authority and most recently the Swedish Gambling Authority to name a few. These independent bodies ensure that casinos operating in their jurisdictions function within the laws of the area.
Additionally, there’s a separate page that focuses on any concerns regarding fair payouts on the site with the names of the independent testing agencies used to audit the games and give their respective return to player (RTP). If you were ever in a situation where you needed to make a formal complaint, there’s a procedure for that and this operator is affiliated with IBAS (Independent Betting Adjudication Service) too.
The distinct bet365 responsible gambling portal is a helpful hub of information on this topic. The first thing that caught our eye was the question Do you really know how gambling works? on their homepage. This area not only gives an overview on how gambling works but also busts some old-time myths on the topic and highlights problem gambling warning signs too.
In terms of practical measures you can take, you can set a deposit limit and/or reality checks or take a time-out if gambling is becoming too much of a focal point in your day. They also provide you with an easy-to-use budget calculator as well as advice on how to track your spending by analysing your win/loss history and your net deposits.
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