Game Experience: 8/10
Bonus & Offers: 8.6/10
Support & Payments: 8.6/10
Well, if you believe in the superstitions of roulette, and 32 red is your lucky number, you’re golden. But if you’re more rational minded, this UK casino has plenty going for it too.
Evolution Gaming tables are the crown jewel of its vast product offering that’s frequently the focus of its appealing promotions. Add a layered VIP scheme, a multitude of payment solutions and strong customer focus, and there’s a recipe for success. Find out what the finer ingredients are in our 32Red casino review.
This casino was initially reviewed in July 2018.
32Red Quick Facts
|Selection||Blackjack, Roulette, Baccarat, Poker, Other card games, Game show|
|Live casino promotions||Yes|
|Payment methods||Visa, Mastercard, Maestro, Online bank transfer, Skrill, PayPal, Neteller, Entropay, ecoPayz, paysafecard|
|Compatibility||Desktop, Tablet, Mobile|
|Mobile apps||Android, iOS|
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New Player Bonuses
18+ T&Cs Apply – www.gambleaware.org
18+ T&C Apply – gambleaware.org
Valid for second time depositors or more.Offer valid once on the 21st of each month. £20 min. deposit. FP [FreePlay] expires in 14 days. FP valid for selected games. FP wins credited in bonus & capped at amount granted, exc. JP wins. Bonus wins capped at £500, exc. JP Wins. Wager bonus amount x30 within 90 days. Wagering req. vary by game. UK only – deposit balance is available for withdrawal at any time.
Since its revamp a few years back, 32Red live casino has been powered by Evolution Gaming, the software provider at the forefront of the industry. This operator stocks around 67 titles from this supplier’s splendid selection, each categorised into one of six lobbies for roulette, blackjack, baccarat, Caribbean stud poker, 3 card poker and casino hold ‘em. Standout titles include Blackjack Party, Double Ball Roulette and Baccarat Control Squeeze as well as one bespoke 32Red roulette wheel and eight branded blackjack tables. You’ll find introductions to each game type on site including their VIP collection. While they’re only a preface to each one, it’s a nice touch and our guides to casino games will more than quench your thirst for knowledge if these intros do pique your curiosity.
The 32Red welcome offer varies depending on where you are playing from. To find out what you’ll receive as a member of this online casino, simply press the Play button. Aside from the introductory offers, 32Red promotions are also quite impressive. Their campaign page regularly features specialised offers such as the Will Zero be your Hero? promo and the Daily Live Games Gala from August 2018. By focusing on specific aspects of the game or including leaderboards in their promotions, this operator is able to put a new spin on its somewhat small catalogue.
32Red bonuses adopt this operator’s mixed wagering Fair Play Bonus System. This means every time you place a bet when a bonus funds are available, a percentage of that bet will be taken from both the bonus and cash balances, and winnings from that bet will be paid out proportionally. This amount is calculated based on the Cash/Bonus Balance split at the time of your wager which the operator illustrates with examples. Say your cash balance is €50 while your other balance is €160. This would mean that 76% of your total balance is bonus money while the remaining 24% is real cash, such that winnings will be paid out according to that proportion.
The very first bet you place initiates your journey to VIP status. Their transparent Red Rubies loyalty programme is thoroughly explained with five tiers to work through. The rubies (a.k.a. loyalty points) owed to you are worked out on the cumulative stake of the particular game you choose to play, where every 1,000 rubies are redeemable for 10 casino chips. You can keep an eye on your current level via the red ruby button next to My Account. There’s even the opportunity to play for double points on promoted games on Ruby Tuesdays.
Should you reach Platinum status, you may be considered for the invite-only Club Rouge where you’ll be treated like a rock star. Benefits include a personal account manager, enhanced deposit bonuses, exclusive promotions, birthday treats and membership gifts such as fine dining experiences at 5* restaurants and centre court passes to Wimbledon. The 32Red VIP programme is genuinely one of the best we’ve seen.
32Red online casino gives away a large part of their branding in the name. Load up their site and you’ll see a bright ruby banner, with this operator’s logo in the centre, across the top. Beneath that there’s a conventional navigation bar providing quick access to each of its main product offerings as well as important areas such as the About Us and Promotions pages. But what else is there? Continue on to discover what it looks like on PC and smartphone, and if there are any differences between the two.
Image source: 32red.com, January 2019
32Red.com has a centred layout with all parts where we’d expect to find them. The first thing that caught our eye was the promotional banner featuring the familiar faces of Ant and Dec from Saturday Night Takeaway, the hybrid comedy-game show on ITV. Sadly, they’re the face of a video slot not some, cutting-edge, challenge-based live dealer table but here’s hoping. Next, you’ll see the standard grid of games starting with a mix of recommended RNG ones and live tables. Each is clearly distinguished from another with clear Play buttons on the game titles however they could make better use of that space by highlighting main points such as its stake levels and RTP. Other parts of the site are accessible through named tabs or intuitive icons to either side, and the majority of pages (including their FAQ subdomain) are well-structured with paragraphs and complementing images to break up information-heavy pages. Overall, it’s exceptionally laid out and very easy on the eyes.
32red mobile casino is a competently compressed version of the PC one. The hamburger menu fits in nicely to the red header image while a thumb nav menu at the base takes you to Games, Sign up and Why join sections. Again, the game tiles appear below the current campaign area in their own categories and some text icons use imagery on smartphone so that they suit the layout better, but they remain easy to spot. And thanks to the layout of wordy pages we mentioned earlier, lengthy pieces of information aren’t too tiresome to read on mobile. All in all, it looks really good.
Google 32Red and you’ll see that they claim to be the Best Online Casino. A bold statement even for an operator who’s been around for as long as they have. So, does their technology and how it all works together live up to this? We put them to the test on an HP laptop, OnePlus 3T and an S9 Edge.
One of the earliest things we noticed on PC was that the top menu bar remains fixed as you scroll down the page. While this may simply be good UX convention, we’ve seen others go without it, so we had to point out how it aids our navigation around the site. Game categories – recommended, featured, newest, slots, live casino and so on – make finding your place to play easier. We’re curious on how they‘re classified though, as somehow Microgaming’s Halloween slot being a top recommendation over the summer doesn’t seem right. While the basics are covered, this operator is lacking some common functions that others have such as a decent search function (you can’t look up individual tables) and the ability to save your favourite game. It’s because of this that some improvements are definitely needed.
The mobile version of 32Red.com works well too. Most functionalities seem to correspond with the desktop one. It works quite well with no lagging whatsoever, and the filtering system and search bar remain present. Again, we know of casinos who have added special features that aid functionality on their smartphone product and we hope that the development team of this long-standing operator come up with something that wows us too.
Should you prefer to wager on the move, 32Red apps for Apple and Android are available for download from the App and Play stores respectively. We can confirm that the Google app is basically a reskin of their mobile site and it works just as well. So ultimately, it’s up to you whether or not you’d like to add an extra icon to your mobile home screen or not.
We’ve yet to come across anything more clearly explained than the deposit and withdrawal process at 32Red.com. Once you press the Launch Banking button from Your Account, you’ll be taken a payments page where you can make a deposit, request a withdrawal or view your account activity in comprehensive statements. Each deposit method is clearly listed (and there are many, as you can see in the table) with a short description of each along with direct links to sign up for the online ones.
But if you’re looking for more details, their thorough Banking page lists all the payment methods available to you, with the minimum amounts, processing times and any associated fees (where relevant) which we’ve summarised for you. Their FAQs page also features step-by-step guides on how to request a 32Red withdrawal and similar. They’ve really gone the extra to put complete financial control in players’ hands.
Award-winning assistance is available through chat, email, free phone and even snail mail. Their support agents are on hand round-the-clock, 365 days, to answer any query from basic password resetting to more complex game round ones. When we signed up, we immediately received an email from a named Player Experience Manager to welcome us in. It is a bit difficult to find the 32red live chat, though, and there really should be a button to it on every page. We did eventually find it through their incredibly thorough help centre, and once we spoke to one of their representatives our question was replied to in a swift and professional manner. The trophies in their cabinet for customer service are well-deserved.
0808 180 3232
0203 544 6732
Local Rate – Mobile Friendly
0330 124 3232
This operator is licensed by both the UK Gambling Commission as well as the Gibraltar Gaming Commission. It also uses IBAS (The Independent Betting Adjudication Service) and eCOGRA (a testing agency) which means that it’s subject to continuous checks and audits. In addition, they’re also a member of The Gibraltar Betting and Gaming Association (GBGA), an organisation whose mission is to highlight industry concerns to governments and help them shape online gaming policies.
Work has been put in to make its website a safe environment for all to enjoy through 128-bit SSL technology and a dedicated fraud department and advanced systems that detect and prevent abnormal activity. All these features are monitored and tested by third parties several times throughout the year.
This operator helps players control their gambling habits as best it can with a myriad of 32Red responsible gaming tools. Their commitment to controlled gambling is explained in detail on a dedicated page that’s better structured than most, with links to a number of reputable resources. On their site itself, you’re able to set deposit limits, session reminders and time outs as well as view your activity statement.
Their PlayCheck system (powered by Microgaming) also allows you to view how each bet you placed played out for a timeframe of up to 90 days prior to your request. If you’re looking to set an account exclusion you may do so by phone (0800 018 3904), email (email@example.com) or directly on your account. Doing so will also exclude you from any of their other brands you may be a customer of.
What do you think of 32Red? Would you like to add anything based on your own experience there? If so, send us a quick message with your points at firstname.lastname@example.org. We’ll get back to you as soon as we can but until then see how the 32Red facts listed at the beginning compare to those of other casinos ahead of signing up anywhere.
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